March 5, 2026

Privacy Policy & Privacy Notice

Updated and with Effective Date of Revisions

Our Guiding Principles

  • We don't ask for personal information unless we truly need it.

  • We don't share your personal information with anyone except to provide our services, comply with the law, or

  protect our rights.

  • We don't sell, rent, or trade your personal information to third parties.

  • We don't use your data to train AI models. Your feedback data belongs to you.

  • We aim to make it as simple as possible for you to control what information is collected, how it is used, and

  how to delete it.

  1. Who We Are

Quebot is an AI-powered feedback intelligence platform that helps product teams consolidate and analyze user feedback. Our website is available at https://www.quebot.io.


Registered Address:
#4556, 5th Cross, Saint Mary's Road, NR Mohalla, Mysuru 570007

  1. Information We Collect

  2.1 Account Information

When you create an account, we collect your name, email address, and organization details. If you sign in through a third-party service (such as Google), we receive basic profile information from that provider.

  2.2 Feedback Data

 When you connect feedback sources (such as Slack, Intercom, support tickets, or upload files), we ingest and process the feedback content to provide our services. This data is owned by you and your organization. We process it solely to deliver insights to you.

2.3 Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, browser type, IP address, and device information. This helps us improve the product and troubleshoot issues.

3. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve our services

  • Process and analyze feedback data to generate insights, themes, and sentiment analysis

  • Authenticate your account and manage access

  • Communicate with you about your account, updates, and support requests

  • Detect, prevent, and address technical issues and abuse

  • Comply with legal obligations

  4. AI and Data Processing

Quebot uses artificial intelligence to analyze feedback and extract insights. We use the following AI providers to process your data: Google Gemini, OpenAI, Mistral.

We have ensured that none of these providers use your data to train their AI models. Your feedback & product data is processed solely to deliver insights to you and is not retained by our AI providers beyond the duration of the processing request. We continuously review our AI provider agreements to ensure your data remains protected.

5. Data Storage and Security

Your data is stored on servers hosted by Hetzner Online GmbH in Frankfurt, Germany (EU). All data is encrypted in transit (TLS) and at rest.

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest

  • Access controls and authentication for all systems

  • Regular security reviews of our infrastructure

  • Secure handling of API keys and credentials

6. Data Retension

We retain your account information for as long as your account is active. Feedback data is retained for as long as your organization maintains an active account.

Upon account deletion, we will delete your data within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Third-Party Services

We share your information only with third-party services that are necessary to provide our platform:

  • Cloud infrastructure — Hetzner & Cloudflare (hosting and storage)

  • AI providers — Google Gemini, OpenAI, Mistral (as described in Section 4)

  • Authentication — Third-party sign-in providers (e.g., Google OAuth)

  • Integrations — Slack, Intercom, and other feedback sources you choose to connect

We do not sell, rent, or trade your personal information to any third party. We do not display third-party advertising.

8. Cookies

We use cookies and similar technologies to:

  • Authenticate your session and keep you signed in

  • Remember your preferences

  • Understand how you use our platform to improve it

We do not use cookies for advertising or tracking across other websites. You can control cookies through your
browser settings, though disabling them may affect your ability to use certain features of the platform.

  1. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — Request a copy of the personal data we hold about you

  • Correction — Request correction of inaccurate or incomplete data

  • Deletion — Request deletion of your personal data

  • Objection — Object to certain processing of your data

  • Restriction — Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at akansha@quebot.io. We will respond within 30 days.

  1. For Users in the European Union (GDPR)

We process your personal data under the following legal bases:

  • Contract performance — Processing necessary to provide our services to you

  • Legitimate interests — Improving our services, ensuring security, and communicating with you

  • Consent — Where you have given explicit consent for specific processing

  • Legal obligation — Where processing is required by applicable law


Data Transfers

Your data is primarily stored in the EU (Frankfurt, Germany). When data is processed by our AI providers (which may operate outside the EU), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.


Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

11. For Users in California (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

  • Right to Know — You can request information about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete — You can request deletion of your personal information

  • Right to Opt-Out of Sale — We do not sell your personal information. We never have and never will.

  • Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights

To exercise your rights under CCPA, contact us at akansha@quebot.io.

  1. Children's Privacy

Quebot is a business-to-business product intended for use by professionals. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected such information, please contact us at akansha@quebot.io and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a notice on our platform. We encourage you to review this page periodically. Your continued use of Quebot after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: akansha@quebot.io

Address: #4556, 5th Cross, Saint Mary's Road, NR Mohalla, Mysuru 570007

© 2026 Quebot. All rights reserved.